FAQ

How do I place an order?
Click the "Add to Cart" button for your desired item. When ready to complete your purchase, navigate to your cart and select the "Checkout" button to finalize payment and shipping details.
Is my payment information secure?
Absolutely. Our payment gateway uses 100% secure encryption, and our dedicated cybersecurity team actively monitors all transactions to ensure your data remains protected.
When will I receive my order?
You’ll receive a shipment confirmation email within 1-3 business days after we process your order. Delivery timelines vary based on your location and carrier.
Can I track my order?
Yes. A tracking number will be sent to the email address provided at checkout once your order ships.
How are shipping costs calculated?
Shipping fees are calculated based on the origin of your shipment and your delivery address. Enter your shipping details during checkout for real-time rate estimates.
Will multiple items ship together?
To expedite fulfillment, items are typically shipped in separate packages from our nearest warehouse to ensure safe and timely delivery.
What is your return policy?
If you’re unsatisfied with a product, please contact our Customer Support team within 30 days of delivery. We’ll gladly work with you to resolve any issues, including returns or replacements.
How can I contact you?
Reach us via our online contact form or email service@imperialbookmark.com. Our Customer Service representatives are available Monday-Friday, 8 AM – 5 PM EST.

About

  • Customer First

    Our shop owner roots mean that we always put our customers first. Excellent service is our livelihood, as it has earned us hundreds of outstanding customer reviews

  • On-Trend Products

    Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest and most relevant trends to ensure you’ll always find inspiration in store.

  • Price Match Promise

    ourselves in offering furniture that is not only high-quality and superior in value but also affordable in price. This is why we consider it imperative to provide reasonable rates with unparalleled customer service, whilst making sure that compromise is made neither on the quality nor on the craftsmanship of the products.